About Our
Business, Staff, Clients, & Partnerships
Our “ABOUT US” section outlines core operations, company history, exclusive Concierge Service, key clients, and strategic supplier partnerships. We specialize in taking over existing installations to seamlessly implement advanced central control and billing systems. Explore some client examples below.
About Bandwidth Services (Our History)
Founded in 2020 and headquartered in Lexington, Kentucky, Bandwidth Services is led by owner Gary York Jr., who brings over 30 years of experience in the consumer and commercial electronics manufacturing and retail markets. What began as a specialized provider of VoIP telephone systems has rapidly expanded into a multi-state operation delivering comprehensive business technology solutions across 10 states—stretching from Illinois to New Jersey and south to Florida.
Solving Complex Network Challenges
Time and again, we found that standard VoIP installations turned into uphill battles against haphazard existing wiring and outdated networking hardware. Because these setups were so frequently plagued by bugs, and often total system breakdowns, complete network overhauls became a core specialty. We routinely upgrade and optimize routers, data switches, wireless access points, and structured wiring to build a reliable foundation for our clients.
Expanding Solutions for Total Business Operation & Protection
Our proven success with telephone and data networks naturally led clients to trust us with additional infrastructure needs:
• Security Cameras: High-definition video surveillance seamlessly integrated into your network.
• Controlled Entry Services: Specialized door locks and wireless access control systems to secure your facilities.
• Advanced Power Management: Specialized battery backup systems featuring remote power management to keep all critical technology running at peak reliability.
• Audio/Video Systems & Environmental Monitoring: Our background in the A/V industry made this a natural addition and our premium monitoring methods gave us a gateway for environmental oversight.
“White Glove” Concierge Services
At Bandwidth Services, every client receives “white glove” treatment—not just at the point of sale, but before, during, and long after installation. Yes, this approach demands extra time and effort, but our proven processes ensure everyone wins.
Why go the extra mile?
• Trust & Loyalty: Exceptional, thoughtful service builds immediate confidence and turns one-time clients into lifelong advocates.
• Complete Convenience: We handle complex tasks from start to finish, including white-glove installation, assembly, cleanup, calibration, and client training.
• Deep Personalization: Clients receive custom, human-centered attention instead of navigating automated ticketing systems or generic support queues.
• Maximum Protection: Offices and materials are treated like luxury goods, handled with care by trained experts to prevent any risk of damage.
Bandwidth Services deeply values our repeat customers. Inevitably, word of mouth spreads, bringing a steady stream of new referrals. For us, committing to white-glove treatment isn’t just a promise—it simply makes sense.
Certified Installers & Precision Tools
Our professional team is fiercely committed to precise, reliable installations. While we prioritize efficiency, every cable, connection, and interface is rigorously tested using industry-leading technical equipment.
We utilize only Fluke & Klein diagnostic tools and Bosch & Milwaukee power tools on every facility and system. Why invest in top-tier gear?
• Fast Problem Solving: Pinpoint physical breaks, short circuits, or configuration errors instantly instead of guessing.
• Guaranteed Performance: Confirm that cables and connections easily handle required speeds (such as Gigabit or 10G) and heavy bandwidth.
• Compliance and Certification: Prove that new installations meet strict industry standards (like TIA) before handing the project over.
• Prevent Intermittent Failures: Catch hidden issues—like high jitter, signal loss, or split wire pairs—before they disrupt your users.
Future-Proof Installation
Upon completion, every wire and device location is clearly marked using industrial-grade, durable tape labels. This ensures that secondary IT support staff will never have to guess or struggle when maintaining, troubleshooting, or upgrading a Bandwidth Services network.
Key Client Partnerships
The Bandwidth Difference
We take immense pride in our long-term client relationships. It is rare for a customer to leave the Bandwidth family. Instead, our most common trajectory is organic growth: clients frequently expand their services, upgrade older infrastructure entirely, or consolidate multiple vendors under the Bandwidth umbrella.
Valued Partners Across Industries
Our clients range from those utilizing select services to enterprises leveraging our technology catalog of hardware and service solutions. Below is a sampling of key clients in a variety of industries: 
• Restaurants: Giovanni’s Pizza, Drakes, Maize & Barro, Frank & Dino’s, Two Fisted Whillies
• Service Industries: Bluegrass Hospitality Group, Gainesway Animal Clinic, Locust Trace Clinic
• Retail: Suffs Fine Furniture, Fonts Books & Gifts
• Healthcare: Kirn Surgery, Mason Pharmacy, Wayne County Pharmacy, Aesthetics Skin Care
• Entertainment: Manchester Music Hall, Barnyard, Romeo Entertainment Group
• Distributors: Tribles Appliances
• Automotive & Warehousing: Tim Short Auto Plaza, Auto Personnel
• Community & Public Sector: Lions Club of America, KY Judges Association, Wayne County KY, Bath County KY
• Heavy Industry: Wheeling Nippon Steel, International Paper, CSX Railroad
Note: To protect the privacy and security of our clients, we do not disclose specific product or service details. We kindly ask that you respect this policy and refrain from making inquiries regarding specific service arrangements.
Key Manufacturer Partnerships
We have access to hundreds of technology brands, but over the last decade, we have intentionally curated our portfolio. We focus on manufacturers that deliver proven reliability, integrate seamlessly within complex networks, and stand behind their products for the long term. 
Below is a brief list of key hardware brands we sell, interface with, or have a positive working experience interfacing with other channel partners:
• Networking: Cisco, Netgear Pro, Ubiquiti, Datto
• Telephones: Cisco, Yealink, Ubiquiti
• Cameras: Verkada, Ubiquiti, Alibi Security, Eagle Eye
• Controlled Entry: Verkada, Ubiquiti, Brivo Security
• Battery Backup & Remote Managed Power: APC, Tripplite, SurgeX, SnapAV (Wattbox)
• Environmental Monitoring: WebRelay
• CRM Managed Software/Services: Jonas Software, HungerRush, Toast, Aloha
While many other manufacturers exist in these categories—several of which are quite good—our strongest, most enduring partnerships remain with the industry leaders listed above.
System Takeovers & Upgrades
While “system takeovers” usually conjure images of malicious cyberattacks, our takeovers are official, invited partnerships. We step in to manage your entire IT infrastructure, ensuring every network, device, and software application works together in absolute harmony.
Modern businesses juggle a dizzying array of branded technologies. When things break, support contacts get lost, and owners are left guessing who to call. Even worse, mismatched equipment frequently clashes—such as a newly installed security camera colliding with your IP phone network. The result? Endless finger-pointing between vendors and zero solutions for you.
Bandwidth changes the narrative by taking complete oversight of your facility’s technology, upgrading hardware, resolving legacy issues, and eliminating technical friction. Most importantly, you get one phone number to call for total peace of mind and fast solutions.
Multi-Location Technical Control w/Simplified Billing
Managing multiple sites shouldn’t mean multiplying your administrative headaches. We deliver centralized technical management and consolidated billing tailored for businesses ranging from local multi-branch operations (pharmacies, medical offices, restaurants) to multi-state enterprises (factories, franchises, rail hubs).
As a certified commercial integrator, we bypass the friction of dealing with local internet providers for routine issues, while ensuring your bandwidth maintains priority service status.
Centralized Network Benefits
• Faster troubleshooting: Detect and fix connection drops or hardware failures remotely without visiting the site
• Easy scaling: Add new branch offices quickly by pushing standard network setups automatically
• Real-time visibility: View network performance, device health, and active threats across all offices from one screen
• Consistent security: Apply identical firewall and access rules everywhere to stop gaps caused by outdated local settings
Centralized Billing Benefits
• Consolidated invoicing: Combine charges from multiple vendors or branches into one predictable monthly bill
• Fewer errors: Catch double-billing, wrong rates, and hidden fees early using automated audit tools
• Better financial tracking: Streamline revenue data for corporate reporting, taxes, and audits
• Lower overhead: Cut the administrative time spent paying separate local utility or carrier invoices
The Bottom Line
Keeping disconnected systems running across multiple sites wastes valuable time and money. Consolidating your infrastructure down to a single point of contact quickly erases the perceived cost savings of a fragmented supplier chain—keeping your team focused on growth instead of troubleshooting.
Client Installation Examples
Every client is unique, much like fitting a shoe. While we offer customer upgrades we recommend full replacement buildout packages when feasible to ensure everything works as a system and not a patchwork of products bound to conflict or fail. 
As a starting point, Bandwidth typically deploys three distinct system sizes. Networks, technologies, and features scale accordingly to align with your business type, though custom options or integrations can always be tailored. Below are some system examples aligning business sizes with common buildouts we provide:
SMALL: <10 people, Single Office/Small Retail)
• Router: Basic Ubiquiti
• Data Switches: 8-16 port w/POE
• WAP’s (Access Points): 2-3 WAP’s
• Cabling: New CAT6 lines as needed, reuse existing lines if possible
• Cameras: None or 3-4 basic units to local NVR
• Controlled Entry: Usually none or basic interior buzzer lock
• ISP Service Monitor: Basic UptimeRobot alert to Bandwidth
• Failover Internet Service: Usually none or basic plug-in cellular Hotspot
• Battery Backup/Managed Power: Local, unmanaged Tripplite or APC UPS
• Installation: Minimal data rack
MEDIUM: 10-30 people, Multi-Departments, 2-3 Local Operations, Interconnected
• Router: Ubiquiti Pro, Netgear Pro
• Data Switches: 1-3, 12-48 port full POE
• WAP’s (Access Points): 3-5 WAP’s
• Cabling: New CAT6 lines like to all locations
• Cameras: 4-8 units to local NVR or cloud based
• Controlled Entry: Usually keypads w/electrical remote locks
• ISP Service Monitor: Basic UptimeRobot alert to Bandwidth
• Failover Internet Service: Datto or cellular 5G
• Battery Backup/Managed Power: Remote managed Wattboxes and battery backups on key devices
• Installation: Mid-sized, centrally located data rack
LARGE: 30+ people, Multi City/State Locations, Factory/Industry, Large Warehousing, Remote Corporate HQ
• Router: Highly managed Cisco, Netgear Pro or Ubiquiti Pro
• Data Switches: Multiple 24/48 port w/POE, likely IDF systems
• WAP’s (Access Points): 5-15 WAP’s
• Cabling: Likely all new CAT6 lines, fiber for IDF racks
• Cameras: 10-30, cloud based, AI-logging/interrogations
• Controlled Entry: Keypads, RFID Keycards, AI facial recognition, License plate readers
• ISP Service Monitor: Detailed UptimeRobot alert to Bandwidth, auto-reset on modem/servers
• Failover Internet Service: Starlink satellite, Datto 5G cellular service
• Battery Backup/Managed Power: Remote fully managed Wattboxes, battery backups on all locations/devices, target 1 hour run-time where viable, auto-reset racks if IP conflicts observed
• Installation: Main server rack with distributed IDF racks for large facilities
Again, this is just a sampling of what Bandwidth might offer for the examples above. Please be sure to contact us to request a visit to build a fully optimized quotation for your business using our communications ticketing system.
to submit any questions or support needs!